WKT ยท Org Model 2026
๐Ÿ“„ Phase 1 โ€” Current ๐Ÿ”ฎ Phase 2 โ€” Future ๐Ÿ“‹ Role Sheet ๐Ÿ“š Research
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We Know Training Inc. โ€” Supporting Research

RevOps Research
& Resources

The evidence behind the model โ€” published research, key statistics, recommended reading, and a glossary of terms to align the team.

The Numbers
What the Research Shows
Findings from Gartner and Forrester on the measurable impact of Revenue Operations adoption.
36%
More revenue growth for companies that align people, processes, and technology across revenue teams versus siloed organizations.
Forrester Research
28%
More profitability for aligned revenue organizations compared to those operating marketing, sales, and success in functional silos.
Forrester Research
75%
Of the highest-growth companies in the world will deploy a RevOps model โ€” up 30% from just two years prior. We are already in that window.
Gartner, 2025
37%
Higher customer satisfaction for companies with aligned revenue operations across marketing, sales, and customer success.
Forrester, 2024
24%
Shorter sales cycles for B2B companies with aligned go-to-market teams versus those with fragmented revenue functions.
Forrester, 2024
67%
Of the B2B buying process happens digitally before a buyer ever speaks to a sales rep โ€” making demand and sales alignment essential.
Gartner, 2024

Recommended Reading
Articles, Guides & Research
Curated resources for anyone who wants to go deeper on the RevOps model and why it works.

Books Worth Reading
The Foundational Reading List
Four books that together explain the thinking behind our organizational model.
๐Ÿ“˜
Blueprints for a SaaS Sales Organization
Jacco van der Kooij & Fernando Pizarro โ€” Winning by Design
The foundational text on the bowtie revenue model โ€” the direct basis for WKT's Demand โ†’ Revenue โ†’ Delivery framework. Short, practical, and directly applicable. Start here.
๐Ÿ“—
The Sales Acceleration Formula
Mark Roberge โ€” Former CRO, HubSpot
One of the first books to argue that marketing, sales, and customer success should be measured as one unified revenue system. Roberge built HubSpot's revenue engine on these principles.
๐Ÿ“™
Traction
Gino Wickman โ€” Entrepreneurial Operating System
The EOS operating system โ€” the L10 meeting rhythm, Rocks, Scorecard, and issues management that WKT is implementing with Sofia. The tools from EOS work alongside the RevOps structure without conflict.
๐Ÿ“•
Predictable Revenue
Aaron Ross & Marylou Tyler
The book that popularized the modern B2B sales model โ€” separating prospecting, closing, and customer success into distinct functions with distinct metrics. The intellectual ancestor of RevOps.

Glossary
Key RevOps Terms Explained
Plain-language definitions for every term used in the WKT organizational model and planning documents.
Revenue Operations RevOps
A business function that aligns marketing, sales, and customer success around shared data, processes, and goals โ€” with accountability for the full revenue pipeline from first touch to renewal.
Bowtie Model
A visual framework showing revenue as two triangles meeting at the sale: the left side (Demand โ†’ Revenue) represents acquisition; the right side (Delivery) represents retention and expansion.
Demand Generation
All activities that create awareness and interest in your products โ€” content marketing, paid media, events, SEO, and brand. Measured by qualified pipeline created, not just leads.
Customer Lifecycle
The complete journey a customer takes from first awareness through purchase, onboarding, adoption, renewal, and expansion. RevOps tracks and optimizes every stage with shared data.
CRM Hygiene
The discipline of keeping customer relationship management data accurate, complete, and up to date. Poor CRM hygiene is the most common reason RevOps initiatives fail to deliver results.
Go-to-Market GTM
The strategy for how a company reaches customers and achieves competitive advantage โ€” covering product positioning, pricing, channel strategy, and sales motion design.
Revenue Sync
A weekly meeting between Demand, Revenue, and Delivery leaders to review the pipeline together โ€” one shared view of how leads are converting, closing, and renewing across all three functions.
Stakeholder Model
A RevOps structure where each sub-function retains its own team but coordinates through shared data and goals. Best for companies in transition โ€” WKT's Phase 1 approach.
Functional Model
A mature RevOps structure organized around capabilities โ€” one team owns data, one owns process, one owns technology โ€” all serving the full revenue function. WKT's Phase 2 destination.
Marketing Automation
Software that automates repetitive marketing tasks โ€” email sequences, lead scoring, nurture flows, and CRM updates โ€” freeing the team to focus on strategy over manual execution.
Sales Enablement
Giving the sales team everything they need to sell effectively โ€” collateral, competitive intelligence, product knowledge, objection handling, and onboarding for new reps.
Market Intelligence System
A structured approach to collecting, organizing, and distributing competitive, regulatory, and market signals across the revenue team โ€” so every function works from the same picture of the market.