WKT · Org Model 2026
📄 Phase 1 — Current 🔮 Phase 2 — Future 📋 Role Sheet 📚 Research
We Know Training Inc.
← Back to Phase 1 — Current State
Phase 2 — Proposed Unified Revenue Operations
A possible future state — offered for discussion, not as a decided direction
💬 Proposed Future State — For Discussion

What Changes in Phase 2

  • Demand, RevOps Enablement, Revenue, and Delivery consolidate under one VP Revenue Operations
  • President's direct reports reduce from 6 to 4 — genuinely manageable
  • One leader owns the full pipeline — from first impression to renewal
  • Channel conflict decisions made by one person with full visibility
  • Revenue Sync becomes the VP RevOps' primary operating meeting
  • Agentic automation deployed across the unified function at scale

What Stays the Same

The four sub-functions — Demand, RevOps Enablement, Revenue, and Delivery — keep their mandates, their teams, and their internal structure. The change is governance, not reorganization.

Learning Development, Platform & Product, and Enterprise Support are unchanged.

The EOS operating rhythm — L10s, Rocks, Scorecard — continues. The VP RevOps chairs the Revenue Sync; the President chairs the Leadership L10.

Visionary
Chief Executive Officer
Strategy · Vision · Capital · Board
Integrator
President & COO
SKU Portfolio Governance
AI Transformation Program
Chief of Staff · Reports to President · Dotted line to CEO
Chief of Staff
  • Operating Rhythm & L10 Management
  • Cross-Functional Issue Triage
  • Strategic Projects
  • Board & Executive Interface
  • Executive Strategic Support
  • Corporate Communications
Cross-Functional Governance — President
📦 SKU Portfolio — Keep · Add · Kill
🤖 AI Transformation Program
Unified Revenue Leader
VP Revenue Operations
Owns the full pipeline from first touch to renewal
Demand · RevOps Enablement · Revenue · Delivery
Fill the Funnel
Demand
  • Brand & Creative
  • Content Marketing & SEO
  • Performance Marketing
  • Events & Industry Presence
  • Channel & Partner Marketing
  • Company Website
Connective Tissue
RevOps Enablement
  • CRM Admin & Hygiene
  • Pipeline Reporting
  • Marketing Automation
  • Customer Lifecycle Data
  • Revenue Forecasting
  • Market Intelligence System
  • Tech Stack Management
Close & Grow
Revenue
  • B2B Content Sales
  • Channel & Reseller Dev
  • Inside Sales
  • Partner Activation
  • Institutional Sales
  • Gov't & Public Affairs
  • Industry & Market Dev
Keep What We Win
Delivery
  • Customer Onboarding
  • Customer Success
  • Customer Support
  • Fleet Safety Delivery
  • Platform SLA & Client Escalation
  • Operations & Fulfillment
  • Renewal & Expansion
Build the Library
Learning Development
SVP Learning Development
  • Instructional Design
  • Course Production & Updates
  • Learning Architecture & Ontology
  • Competency Frameworks
  • SCORM Packaging & QA
  • Visual & Experience Design
  • SME Coordination
  • Content Standards & Governance
Build the Future
Platform & Product
VP Platform & Product
  • Product Roadmap & Backlog
  • ALF Development
  • Agentic & AI Product Dev
  • Oliu / Credential Network
  • RapidLMS Operations
  • DevOps & Deployment
  • QA & Testing
  • Infrastructure & Security
Keep It Standing
Enterprise Support
VP Finance & Operations
  • Finance & Accounting
  • HR & People Operations
  • Legal & Compliance
  • IT Infrastructure
  • AI Tools & Automation
  • Executive Administration
🤖
Automation ROI at Scale — The Phase 2 Advantage
A unified VP RevOps overseeing the full customer lifecycle — from demand generation through renewal — creates the scale and data integrity required for high-ROI agentic automation. One leader, one data set, one place to deploy.
SupportTier 1 ticket
automation
DemandLead scoring &
nurture flows
RevenuePipeline alerts &
forecasting
DeliveryRenewal signals &
churn prediction